Policies

Cancellation Policy 

The deposit is non-refundable. For reservations paid in excess of the deposit, cancellations received at least 30 days prior to trip departure will receive a refund minus the deposit. No refund will be issued for cancellations received 0 to 29 days prior to trip departure, or in the event of no-shows.

If you cancel at least 14 days before the original trip start date, no refund will be issued but you may transfer your trip to another scheduled date. There is a $95 change fee for this, and total payment is required to process trip transfers.

We seldom, if ever, cancel a trip for reasons within our control, but if we find it necessary to do so, we will refund all deposits and fees paid to us. If Shasta Mountain Guides determines, in its sole discretion, it must cancel before or during a trip because of a condition beyond its control (force majeure or Act of God – including but not limited to natural disaster such as earthquake, volcanic eruption, wildfire, flood, pandemic, civil unrest or conflict, government shutdowns, etc.), no refunds or credits will be issued.

We sometimes need to change the planned route for climbing, skiing, etc. This decision will be based on a number of factors, including weather, ground conditions, and safety. Although we attempt to select the final route during the week of the trip, a route change decision is at our professional discretion and can be made on the start date of, or anytime during, the actual trip. If we select an alternate route, no refund or credit will be given.

Shasta Mountain Guides is not liable for incidental, special or consequential damages for any reason (including airfare, lodging, meals and/or other travel expenses due to changes in route or cancellation of a trip, for which trip cancellation insurance may be available to you). Our total liability shall not exceed the total amount of fees you have paid to us for services. We highly recommend that you purchase travel insurance.